Privacy Policy

Effective date: July 18, 2026

This Privacy Policy explains how the PrinterHealer iPhone app and the website at printerhealer.com (together, “PrinterHealer”, “we”, “us”) handle information. PrinterHealer is an independent app operated from Ontario, Canada. By using PrinterHealer you agree to this policy.

In short: PrinterHealer runs on your iPhone and your local network. It has no account, no advertising, no analytics, no tracking, no cloud database, and no PrinterHealer server. Your printer and network information stays on your phone and is never sent to us. PrinterHealer never receives the documents you print.

Information used locally

With your Local Network permission, PrinterHealer reads nearby printer service records, status, capabilities, and local connection identifiers. For explicitly supported HP printers, it may also read limited recovery information from the printer's local web interface. This information is used only to find, diagnose, wake, and publish a printer to Apple's print system — all on your device.

PrinterHealer may store the verified printer route, hostname, local IP address, printer UUID, MAC address, model, status, and Wi-Fi Direct network name on your iPhone. A Wi-Fi Direct password is stored separately in the device-only iOS Keychain and is never written to the activity log.

Actions and sharing

PrinterHealer communicates only with printers on your local network. It uses Apple's printing interface and a Print Service Extension; it does not receive documents printed from other apps. A PrinterHealer test page is sent only after you approve printing in Apple's print screen. Wi-Fi Direct configuration changes require Apple's system approval prompt.

After a physical print test, PrinterHealer can generate a sanitized compatibility report on your iPhone. The report shows the result, printer manufacturer/model and reported firmware, iPhone hardware model, iOS and app versions, and whether IPP or IPPS was used. It excludes passwords, Wi-Fi network names, IP and MAC addresses, printer UUIDs and serial numbers, and document contents. You see every field before sharing. PrinterHealer does not upload the report automatically or select its recipient; information leaves your iPhone only when you tap Share Test Result and choose a destination in Apple's share sheet.

PrinterHealer does not sell or share your information with the developer, advertisers, data brokers, or analytics providers. The app contains no third-party analytics or advertising SDKs.

Purchases

PrinterHealer Pro (a yearly subscription or a one-time lifetime purchase) is processed by Apple through the App Store. We receive your purchase status from Apple so we can unlock Pro features on your devices — never your payment details or Apple ID. Purchase management and receipts are handled by Apple.

What we do not collect

No account, no login, no name or email collected by the app, no advertising identifiers, no analytics SDKs, no precise device location, and no copy of your printer or network data on any server we control.

Service providers

Apple Inc. — App Store distribution, purchases (StoreKit), the printing interface and Print Service Extension, and (if you enable it) private syncing of your saved printer to your own iCloud. Handled under Apple's privacy policy.
Cloudflare, Inc. — serves this website (printerhealer.com). It does not receive your printer data, which never leaves your device.

Data retention

Saved printer information remains on your iPhone so the printer can be found again. You can select Reset Printer Data on PrinterHealer's main screen to remove saved printer profiles, recovery details, Keychain credentials, and Wi-Fi configurations created by PrinterHealer. Removing the app also removes its app data and Wi-Fi configurations. Local Network permission can be revoked in iPhone Settings under Privacy & Security → Local Network; Wi-Fi networks can be managed under Settings → Wi-Fi.

Security and compatibility

PrinterHealer prefers encrypted IPPS when a printer supports it. Some printers provide only unencrypted IPP, and supported HP wake checks use local HTTP. PrinterHealer should be used only with printers and networks you own or are authorized to manage. PrinterHealer cannot disable a VPN or change router settings, printer firmware, administrator settings, or certificate trust settings.

Children

PrinterHealer is a utility that does not knowingly collect personal information from children or any other user.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected in the app and on this page with a new date above.

Contact

PrinterHealer · support@printerhealer.com